Refund and cancellation policy
If something goes wrong with your order, we want to hear about it and put it right. This is a draft pending approval.
Draft for review. This plain-language page has not yet been checked by a lawyer. Text in [square brackets] still needs to be completed.
Cancelling an order
Contact us as soon as possible. If the kitchen has not started preparing your food, we will do our best to cancel and refund it. Once preparation has started, cancellation may not be possible.
Missing or wrong items
Please tell us quickly, ideally before you leave the pickup point or while the rider is with you. Give us your order reference. Where the problem is the vendor's or ours, we will correct it, replace the item, or refund that item.
Food that cannot be served
If a vendor cannot serve your order, we will tell you and refund you.
How refunds are paid
Refunds go back to the payment method you used, through Paystack. [The exact timing must be confirmed with Paystack and your bank before this page is published.]
For approval
[The owner must confirm: how long customers have to report a problem, which problems are refunded in full or in part, and whether goodwill credits are offered.]
Questions? Call or WhatsApp 08073187998, or email info@fingatip.com.ng.